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Frequently Asked Questions

My treadmill is not connecting to VRTI, what can I do?

If you treadmill is not connecting to VRTI, please ensure that:

  • Your specific treadmill is a supported device.
  • Your treadmill is plugged into power, and that its power switch is turned on.
  • Your PC’s Bluetooth adapter is turned on, and supports Bluetooth Low Energy (BLE)
  • The correct driver for your treadmill is selected in the settings menu.
  • Your treadmill is within Bluetooth range of your PC.
  • Your treadmill is not currently connected to another device (e.g. your phone).
  • If your motherboard has built-in bluetooth:
    • Check if the external antenna is hooked up: Using built-in bluetooth without an external antenna is often insufficient.
    • Try using one of the recommended Bluetooth USB dongles: Even on high-end motherboards, the built-in bluetooth adapter is sometimes still problematic.

Will you support X treadmill?

If your treadmill isn’t listed, there’s still a good chance it will work with VRTI! Many Bluetooth enabled treadmills make use of FTMS, the standard Fitness Machine protocol for Bluetooth treadmills.

If your treadmill does support bluetooth control through an app, but doesn’t work with VRTI, please feel free to contact me. I’d be happy to take a look if your pad is something we can add support for.

I have multiple treadmills, how do I connect to the right one?

For now, VRTI connects to the first treadmill it finds.

If you have multiple supported treadmills, make sure to only have one powered on at a time.